Member FAQs
Q: How do I use my Membership card in stores?
A: When you visit a Help Worldwide Merchant, shop like you normally would. Shop as much as you like—there is no limit to your potential earned rebate. At the register, present your Membership card to the cashier. The card will be swiped on the credit card terminal to record the transaction and generated your rewards. Proceed to complete the transaction with any method of payment you prefer: cash, credit, debit or check. And that's it! Earn rebates while helping others every time you shop!
Q: How much is the rebate amount?
A: The rebate amount is merchant-specific and depends on the percentage the merchant has selected to give back.
Q: How do I keep track of my earned rewards?
A: Your earned rebates are automatically recorded in your online membership account. You can view them at any time. You can also sign up for email or SMS text message alerts for instant notification.
Q: How and when do my earned rebates/rewards get paid to me?
A: Our standard method of payment is electronic funds transfer (EFT) directly into your preferred bank account. Funds can be deposited to any account that will accept standard electronic deposits. Once you have accumulated $25 or more in rebates, you may choose to have your rebates deposited into your account. Also, for a small fee, funds can be sent by mail or you can donate your personal rebates to the charity of your choice.
Merchant FAQs
Q: What equipment is necessary for a Merchant to participate in the program?
A: As long as the merchant has a standard credit card terminal, they are good to go as Help Worldwide uses the credit rails to track transactions when a Member uses their Membership card.
Q: What is a Referral Fee?
A: A Referral Fee is the percentage of a transaction that the Merchant agrees to give back. This percentage is generated and distributed as a rebate, a charitable donation, etc.
Q: Is there a standard Referral Fee percentage required?
A: A Merchant may choose whatever percentage they wish to provide as a rebate at the time of signing up for the program. The average merchant in the Help Worldwide Network currently provides a 10% Referral Fee.
Q: How and when does Help Worldwide collect the Referral Fees from me?
A: Help Worldwide follows the same procedures and processes that major credit card company’s use for payment processing – only they use it for loyalty. Once a Membership card has been swiped, the payment gateway receives the information of each individual transaction, we credit and debit funds according to the credit card industry standards to settle your daily loyalty transactions. Help Worldwide notifies the merchant and collects the Referral Fees from the Merchant Settlement Account and places it into a Trust Account, thereby protecting the rewards on behalf of the consumer and charity until Help Worldwide distributes the funds accordingly.
Non-Profit FAQs
Q: What is a Qualified Non-Profit Organization?
A: A Qualified NPO is a non-profit organization that has been 'qualified' to be listed on the Participating Charities List and receive donations. Commercial co-venture laws require non-profits to sign a written contract before Help Worldwide is authorized to raise money on their behalf.
Q: How does a Non-Profit know what donations they are receiving as a result of Member shopping?
A: All Qualified NPOs can access their online account to view donation reports.
Q: How and when does the Non-Profit receive their donations?
A: Our standard method of payment is electronic funds transfer (EFT) directly into the non-profits preferred bank account.
Q: What is an Active Non-Profit Organization?
A: An Active NPO is a non-profit organization that is already a Qualified NPO in our network but has chosen to actively enroll their supporters as Members in the Help Worldwide network. Active NPOs are eligible to receive upfront and residuals donations as a result of their supporters purchasing CatholicLoyalty Membership cards through their Online Shopping Cart. |
